Terms of service

Effective Date: July 29, 2026

Welcome to Soft Secrets. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

Acceptance of Terms

By using our website or purchasing our products, you agree to comply with these Terms of Service and all applicable laws and regulations.

If you do not agree with these terms, please do not use our website.

Products & Availability

We strive to display our products as accurately as possible. However, slight variations in color may occur due to lighting, photography, or individual screen settings.

All products are subject to availability. We reserve the right to discontinue or modify any product without prior notice.

Pricing

All prices displayed on our website are in Pakistani Rupees (PKR).

We reserve the right to update prices, offers, promotions, or product information at any time without prior notice.

Orders

After placing an order, you will receive an order confirmation.

Soft Secrets reserves the right to:

Accept or decline any order.
Cancel orders suspected of fraud or misuse.
Contact customers for order verification if required.

Payments

We offer secure payment methods available on our website, including Cash on Delivery (where applicable).

Orders will only be processed after successful verification, where required.

Shipping & Delivery

Delivery times are estimates and may vary depending on your location, courier services, public holidays, or unforeseen circumstances.

Soft Secrets is not responsible for delays caused by courier companies or events beyond our control.

Returns & Refunds

Our Return & Refund Policy forms part of these Terms of Service.

Due to hygiene reasons, intimate apparel cannot be returned unless:

The wrong product is delivered.
The product has a verified manufacturing fault.
The item arrives damaged.

Customers must report any issue within 48 hours of delivery and provide a clear unboxing video along with a video showing the reported fault.

Refunds are processed only after the returned product is received and successfully passes our quality inspection.

Customer Responsibilities

By placing an order, you agree to:

Provide accurate personal and delivery information.
Be available to receive your parcel.
Treat our staff respectfully during all communications.

Intellectual Property

All content on this website, including logos, product images, graphics, text, and designs, is the property of Soft Secrets and may not be copied, reproduced, distributed, or used without our written permission.

Limitation of Liability

Soft Secrets shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the purchased product.

Privacy

Your use of our website is also governed by our Privacy Policy. By using our website, you agree to the collection and use of your information as described in that policy.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. The latest version will always be available on this page.