Privacy policy

Effective Date: July 29, 2026

At Soft Secrets, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping & Billing Address

  • Payment Information (processed securely through our payment partners)

  • Order History

  • Device Information (IP address, browser type, operating system)

  • Cookies and website usage data

How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Provide customer support.

  • Send order confirmations and shipping updates.

  • Respond to your inquiries.

  • Improve our website and shopping experience.

  • Prevent fraud and unauthorized transactions.

  • Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties.

Payment Security

All payments are processed through secure payment providers. Soft Secrets does not store your complete debit card or credit card details on our servers.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.

  • Improve website performance.

  • Analyze visitor activity.

  • Enhance your shopping experience.

You can disable cookies through your browser settings; however, some website features may not function properly.

Sharing Your Information

We may share limited information only with trusted service providers such as:

  • Shipping and courier partners

  • Payment gateways

  • Technology and website service providers

These partners only receive the information necessary to perform their services and are expected to protect your information.

Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. While we strive to use commercially acceptable methods to safeguard your data, no method of internet transmission is 100% secure.

Your Rights

You may request to:

  • Access your personal information.

  • Correct inaccurate information.

  • Update your account details.

  • Request deletion of your personal data where legally permitted.

To make any such request, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

Soft Secrets may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Website: https://shopsoftsecret.com

Email: shopsoftsecret@gmail.com

Phone / WhatsApp: 0302-2433242

Instagram: @shopsoftsecret

Thank you for trusting Soft Secrets. Your privacy and confidence are important to us, and we are committed to protecting your personal information.