Shipping policy

Effective Date: July 29, 2026

At Soft Secrets, we are committed to delivering your order safely, securely, and as quickly as possible. Please review our Shipping Policy before placing your order.

Order Processing

Orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

Major Cities: 2–4 business days
Other Cities & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free shipping promotions will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via SMS, WhatsApp, or email (where applicable), allowing you to monitor your shipment.

Delivery Attempts

Please ensure that the shipping address and contact number provided are accurate.

If delivery cannot be completed due to an incorrect address, unavailable recipient, or failure to answer courier calls, the parcel may be returned to us.

Additional shipping charges may apply for re-dispatching returned parcels.